What should I do if I lost my two-factor authentication (2FA)?

Last revision: Sep 10, 2025

If you’ve lost access to your 2FA app (e.g., lost phone, app reset), don’t worry — our support team can help you recover your account.

Follow these steps:

1. Go to the login screen at id.kaiserex.com
2. Click “Reset 2FA”
3. Fill out the request form with:
   1. Registered email
   2. Identity verification documents
   3. Any details proving account ownership

Manual review is required. Our support team will verify your identity and restore access — typically within 1–2 business days during working hours.

Tip: For faster help, use your original email and include a clear selfie with your ID if requested.